Shipping
Delivery
All goods are delivered in a refrigerated and licensed vehicle. We require full payment before delivery, please see below for our delivery areas in alphabetical order. All orders must be placed 2 days before your delivery day. That allows us a full day to process the orders and payments and then deliver to each area on its selected day.
Payments – All transactions are processed manually by us after weighing your order (generally the day before delivery) This allows us to weigh your order and charge your card for what you will be recieving. This also gives you the option to add to your order or change your order by giving us a call or email before we have done the payment. The invoice produced by the website is a rough guide to the price of what you have purchased. Every piece of meat is a different weight and when we weigh your order, we attach an itemized receipt to your invoice which we charge your card so that you can see clearly what the charges are and the weights of all items.
Any orders placed using a dynamic CV will decline as it will change before we get to process the paymnet and we will need to contact you for the CV details, if you do not respond to our calls or texts the order will be cancelled.
We are a small business that is a dedicated BBQ specialty retail outlet open 7 days a week excluding public holidays.
We keep everyone informed via our large social media on Facebook (Kellys Meats page and also the Victorian BBQ Alliance page) of what’s new and available. We carry a lot of products that are in limited supply, some will not make it to the website however you may put in the comments or give us a call or email, and we can add this to your order.
We will send a text message when on our way on the day of delivery generally within 30 minutes of arrival or after our last delivery and also send a text message once delivered if no one is home.
If delivery is between 4am and 7am we will not ring the doorbell unless it’s specified in the comments section at check out. Only the text message will be sent so we do not wake you up, any time after this when delivery occurs and no one is home on the time of arrival, a courtesy text message will be made to notify you the meat shall be left on the doorstep at which stage Kelly’s Meats takes no responsibility for the package. (please ensure your correct phone number is listed on your account)
If the order being placed is for delivery to a workplace, please let us know in the comments at check out the hours that someone will be at the workplace in the comments section at check out. If you fail to mention that it is a workplace and we arrive outside these hours the order will be returned to Kelly’s meats and need to be collected. Please leave a cooler / Esky at the front door for home deliveries the night before delivery and we will happily place it in there.
If you can’t find your area on our delivery list below and would like to find out if we can deliver to your area, please give us a call on 0480239955.
Please scroll down to see where and which day we deliver to your area.
All sales are final and no returns shall be excepted unless Kelly’s Meats finds the return fair and reasonable
